DELIVERY GUARANTEE

Delivered in 3-weeks or get your sign for FREE

We're bold with our product and fearless with our claims. With hundreds of 5-star reviews and years of experience lighting up businesses, events and the homes of our customers - we're so confident that we will deliver your sign to you within 3 weeks of your final design approval or get your sign for free.  

Every one of our LED Neon Signs are hand-made custom to your order. Once we confirm your final design proof, we start creating your sign. The 3-week Guarantee starts as soon as your final design is approved.

Custom SIGNs - Guarantee DETAILS

• As your sign is custom, there will be a communication period where we work together to confirm your design, color and dimensions. You will receive a Final Design Proof once all details have been discussed. Once payment and approval of your Final Design Proof is made your 3-week Guarantee will commence.

• If approval is made after 10am GMT-5, the delivery guarantee will start the next full business day. If approval is made over the weekend, the guarantee will start from Monday. If approval is made after 10am GMT-5 on a Friday, the guarantee will start from the following business day (Monday).

• If changes are made after this approval. The 3-week Guarantee will restart from the last approval.

 

• The Guarantee applies to business days only and excludes weekends and Public Holidays including but not limited to - Christmas, Thanksgiving, Easter, New Year and Chinese New Year Holiday (we need a day off sometimes too).

• A delivery attempt is considered delivery for the purpose of this Guarantee. Includes our standard shipping estimates and excludes any unforeseen shipping delays.

Excludes any packages which are delayed, on hold, lost in transit or damaged. See our Shipping Policy for Shipping terms.

• Excludes packages on hold by our shipping couriers waiting on details by the buyer.

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PRE-DESIGNED SIGNS - Guarantee DETAILS

• You've selected a design already created and have selected your size and color option. We will contact you within 72-hours of your purchase to confirm your order and to check all details of your order are correct. Once approval is made your 3-week Guarantee will commence.

• If approval is made after 10am GMT-5, the delivery guarantee will start the next full business day. If approval is made over the weekend, the guarantee will start from Monday. If approval is made after 10am GMT-5 on a Friday, the guarantee will start from the following business day (Monday).

• If changes are made after this approval. The 3-week Guarantee will restart from the last approval.

• The Guarantee applies to business days only and excludes weekends and Public Holidays including but not limited to - Christmas, Thanksgiving, Easter, New Year and Chinese New Year Holiday (we need a day off sometimes too).

• A delivery attempt is considered delivery for the purpose of this Guarantee. Includes our standard shipping estimates and excludes any unforeseen shipping delays.

Excludes any packages which are delayed, lost or damaged in transit. See our Shipping Policy for Shipping terms.

 

Did WE mISS THE MARK?

Although we have the best intentions, nothing goes to plan 100% of the time. If we missed the mark and you'd like to claim a refund on your sign. Start the process by contacting your Account Manager. Please allow us 14-business days to review your application and get back to you with any questions. If the time to create and ship your neon was outside our guarantee, we'll process your refund and your order will be marked as Cancelled and Refunded in our system. By cancelling and refunding your order, your warranty will be void. We reserve the right to decline any application should the terms of the Guarantee not be met. Although shipping delays are outside of the Guarantee, we may offer a compassion discount of a 10% refund for any shipping delays out of our control.