Neon Studio only uses trusted Logistics Partners. Our team monitors all packages as soon as they leave our studio to ensure they arrive your door safe and sound.

If your package should arrive with physical damage, kindly report this within 48-hours by sending and email with photos and videos to hello@neonstudio.co. This will allow us to file a claim with the courier immediately.

If you're having Technical Issues within 2-years of delivery, your sign is covered by Neon Studio. Kindly reach out to hello@neonstudio.co with photos and videos of how everything is connected.

Signs that have been hardwired, altered in any form or mishandled on buyer's end voids Neon Studio's 2-year Warranty. 

All sales made between December 1-12, 2022 are upgraded to Fast Tracked production & quality assurance (3-5 working days) + Express Shipping (5-7 days).
  
All orders made on or before December 12, 2022 will be shipped in time for delivery no later than December 24, 2022. Any courier-related delays are not covered by this guarantee.