We respect your privacy and take it seriously. This policy explains what information we collect, how we use it, and how we protect it when you work with us or visit our website.

1. Information We Collect

We may collect the following information when you contact us, request a quote, place an order, or use our website:

Personal & Business Information

• Name

• Business name

• Email address

• Phone number

• Billing and shipping details

• Project details (such as signage location, dimensions, and site information)

Website & Usage Information

• IP address

• Browser type and device

• Pages visited and time spent on our site

• Referring links

Payment Information

Payments are processed securely through third-party providers. We do not store your full credit card or banking details on our servers.

2. How We Use Your Information

We use your information to:

• Communicate with you about your project

• Prepare quotes, designs, and invoices

• Fabricate, ship, and (if applicable) install your signage

• Coordinate with fabricators, installers, shippers, and permitting authorities

• Improve our website and services

• Send occasional updates or marketing emails (you can opt out at any time)

We only collect information that’s necessary to do our job properly.

3. Sharing Your Information

We do not sell or rent your personal information.

We may share limited information with trusted third parties when required to deliver our services, including:

• Fabricators and production partners

• Shipping carriers

• Professional installers

• Payment processors

• Permitting authorities or building management (when required)

We may also disclose information if legally required to do so.

4. Project Photography & Marketing Use

We may photograph completed signage projects and use images for our website, portfolio, social media, or marketing materials.

If you prefer your project not be shared publicly, you may let us know in writing at any time.

5. Data Storage & Security

We take reasonable steps to protect your information and store it securely. However, no method of data transmission or storage is 100% secure.

Please avoid sharing sensitive information (such as full payment details) via email.

6. Cookies & Analytics

Our website uses cookies and similar technologies to:

• Understand how visitors use our site

• Improve functionality and performance

• Support basic analytics and marketing tools

You can manage or disable cookies through your browser settings.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you

• Request corrections or updates to your information

• Request deletion of your data (where applicable)

• Opt out of marketing communications at any time

To make a request, contact us using the details below.

8. International & Cross-Border Projects

Neon Studio works with clients across the U.S. and Canada. Your information may be processed or stored in different jurisdictions as required to complete your project.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website. Continued use of our services or site means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Email: hello@neonstudio.co
Phone: +1 (315) 828-3003